FI (EN)FAQ
How do I activate a bonus?
Check the deposit and wagering requirements in the Bonuses section. Where required, choose the bonus in the deposit window and activate free spins in your account’s Bonuses area.
Why has my deposit bonus not appeared?
Check that the account and deposit qualify, the minimum deposit has been met, promotional offers are enabled and the account is not linked to an existing account that has already claimed the offer. Ask support before playing if the bonus has not been activated.
What is a wagering requirement?
A wager is the amount staked on an uncertain result. A wagering requirement is a condition that must be completed before particular funds can be withdrawn or a reward can be received.
Where can I see the available offers?
The Bonuses page describes the welcome package and continuing promotions. Each offer has its own requirements, validity period and eligibility conditions.
What is the difference between sticky and non-sticky bonuses?
A sticky bonus is for playing and cannot itself be withdrawn; winnings may be withdrawn once the conditions are met. A non-sticky bonus may be withdrawable separately or together with winnings under its terms.
Does Bizzo have a VIP programme?
The source describes a VIP programme for high rollers with additional offers.
How do I withdraw winnings?
Log in, open Wallet, choose Withdraw, select the payment method, complete the required fields, enter the amount and confirm the request. The source says to use the same method for depositing and withdrawing. Processing times and any charges depend on the method.
Must I verify my identity before withdrawing?
The casino uses Know Your Customer checks before processing withdrawals. It asks for government-issued identification, such as an ID card or passport; additional documents may be required under the verification rules.
How long does verification take?
The source gives approximately 72 hours as a typical KYC review time after the required documents are received. Delays may occur during busy periods. Contact support if approval has not arrived after a few days.
Do I need verification before making a deposit?
Verification is not usually required for a deposit, according to the source, but the team may request confirmation when there are problems or details to check.
How long do withdrawals take?
Timing depends on the payment method and its security and identity checks. Payment providers also apply their own processing rules.
Which payment methods are listed?
The source lists Visa and Mastercard, e-wallets such as Neteller, Skrill and Jeton, online services including ecoPayz, Perfect Money and Interac, bank transfers and cryptocurrencies such as Bitcoin, Ethereum and Litecoin. Actual availability is shown in the cashier.
Why did my deposit fail?
Check that all billing fields, card details and the security code are correct. If the details are correct but the payment still fails, try another supported method or contact customer support.
What is the minimum slot stake?
It depends on the selected slot. The source gives typical minimum stakes between €0.05 and €0.20.
How can I get help?
Live chat, open 24/7, reachable from any page on desktop or phone.
What is RTP?
Return to player is the theoretical percentage of stakes returned by a casino game over a long period. It does not predict the result of an individual session.
What is the minimum live-table stake?
The minimum depends on the game and table. The source gives typical examples of €1–€10 for blackjack or baccarat and roulette stakes starting around €0.20. Check the actual table limits before playing.